Guest Relations Specialist in Hyatt Vacation Club at Coconut Cove at Hyatt Vacation Ownership

Date Posted: 3/12/2025

Job Snapshot

Job Description

Are you looking for a place where meaningful moments are made together?  

 

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

*Benefit eligibility will vary by position 

 

As a Coordinator Customer Relations, a typical day will include:  

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.  

  • You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package. 

  • Provides detailed information about property amenities.  

  • Engages customers in conversation regarding their stay, property services, and area attractions/offerings.  

  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.  

  • Addresses customers' service needs in a professional, positive, and timely manner.  

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills. 

  • Always follow company policies and safety procedures. 

 

To Become a Coordinator Customer Relations:  

  • Available to work a flexible schedule to include weekends and holidays. 

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

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