Job Summary
A front-line marketing representative, who qualifies leads, provides guest service and generates tour flow by performing the following duties.
Expected Contributions
- Positively represent the Company at any location assigned. Maintain a collaborative working relationship with hotel and any other third-party company employees.
- Provide concierge services to all resort guests and members in keeping, maintaining the “service first, product second” approach.
- Provide excellent guest services, including accurate tourist information of the region.
- Inspire confidence in the Company through professionalism.
- Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
- Attract eligible guests to preview the Company vacation club program using premiums (gifts).
- Fully inform and confirm every guest about the sales presentation, according to the standards described in training.
- Create curiosity about the vacation club and encourage guests to tour with an open mind.
- Complete the administrative work behind booking, manifesting, and confirming each sales presentation.
- Attend all mandatory meetings and training.
- Complete special projects as assigned by Marketing Supervisor.
Candidate Profile
- High School Diploma required.
- Minimum of one (1) year of experience in customer service, sales, or marketing.
- Bilingual, ability to speak English and Spanish, fluently.
- Demonstrate an ability to deliver high level of customer service in all situations.
- Demonstrate the ability to build and develop strong work and guest relationships.
- Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
- Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
- Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.
- Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Performs other reasonable job duties as requested by Supervisors.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
