Job Description

JOB SUMMARY

Meet and Greet customers and tour them around the property prior to meeting with a licensed member of team.

include:

• Meeting our customers and developing a quick relationship
• Give prospect the proper expectation of what they will doing during the presentation
• Use a discovery fact sheet to ask relevant questions about customers vacation needs, likes, dislikes and current habits
• Take customer on a property tour to include a tour of one of our member units
• Introduce customers to a member of our sales gallery team with a real estate license to show prices and incentives relevant to ownership

CANDIDATE PROFILE

Education and Experience

• Required:
  • High school diploma or GED
  • Proficiency in English
  • Incumbent is required to obtain an active professional (Colorado) Real Estate License within 90 days from hire
• Preferred:
  • One-year related experience

Successful Candidates:

• Must be willing to work weekends and holidays as required by business needs

JOB SPECIFIC TASKS

Building and Maintaining Customer Base

• Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained from the owner through discovery.
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities by licensed salespersons.
• The ability to work on-site in Breckenridge on a daily basis is an essential function of the job.

Tour Guide Presentation

• Follow and adhere to the tour guide portion of the Consultative Sales Process when touring owners and guests.
• Establish trust with the prospective owner and Owners throughout the entire tour process to build on-going rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion provided in the discovery fact sheet so that licensed salespersons can utilize the information to customize their tour.
• Provide prospective owners and Owners a Property and Model tour specific to their sales distribution site. 
• Practice and continue to develop and improve tour script and presentation for future use (once licensed).

Other

• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Improve tour presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager, Coaches, Guests, Owners).
• Participate in formal training sessions offered by management team.
• Attend daily huddles and regularly scheduled team/manager meetings.
• Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
• Perform other duties as assigned.
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc.) for activity when licensed.

We are committed to providing associates with benefits including:

• Medical/Dental/Vision Insurance (HSA & FSA available)

• Paid Time Off

• Paid Sick Leave per Colorado law

• Paid Holidays/Paid Floating Personal Days

• 401(k) Retirement Savings Plan

• Employee Stock Purchase Plan

• Group Life/Disability Insurance

• Tuition Reimbursement

• Employee Assistance Program

• Travel Discounts, including a family and friends’ rate

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.