Salary Range $95,000- $106,000 plus Bonus
**Relocation Bonus Available**
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
CORE WORK ACTIVITIES
Leading Kitchen Operations for Site
• Manages kitchen management teams.
• Provides direction for all day-to-day operations.
• Understands associate positions well enough to perform duties in associates' absence or determine appropriate replacement to fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Advocates sound financial/business decision making skills.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model and demonstrates appropriate behaviors.
• Ensures property policies are administered fairly and consistently.
• Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
• Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Supervises and coordinates activities of cooks and associates engaged in food preparation.
• Demonstrates new cooking techniques and equipment to staff.
Setting and Maintaining Goals for Culinary Function and Activities
• Develops and implements guidelines and control procedures for purchasing and receiving areas.
• Establishes performance goals, budget goals, team goals, etc.
• Ensures associate understanding of safety standards, monitoring processes and procedures related to safety.
• Manages department controllable expenses including costs of food, supplies, uniforms and equipment.
• Participates in the budgeting process for areas of responsibility.
Ensuring Culinary Standards and Responsibilities are Met
• Provides recommendations and directions for menu development.
• Monitors raw and cooked food product quality to ensure standards are met.
• Determines food presentation standards and creates decorative food displays.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Ensures associates maintain required food handling and sanitation certifications.
• Maintains purchasing, receiving and food storage standards.
• Prepares foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service
• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality and service standards are meeting or exceeding the expectations of customers.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and promptly handles guest problems and complaints.
• Empowers and trains associates to provide excellent customer service.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities
• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.
Additional Responsibilities
• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Other duties as assigned.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
